Terms and Conditions


There is a two-night minimum for all cabins (except Wrangler’s Den which has a 3 night minimum).  All cabins have a 3 night minimum over holidays and during the month of October; 4 nights for Thanksgiving, Christmas, & New Year’s).  A deposit is required in advance for $100 or 1/3 the total amount (whichever is greater).


Extended Stay Discount: 10% discount for 6 nights stay; 20% discount for 12 nights stay; 30% discount for 30 nights stay (there are no lodging taxes on a stay of 30 consecutive nights or more).

We offer additional 5% discount during non-peak season (3 nights and above for small cabins 4 nights and above for large cabins); additional 10% discount for Winter Season.

* Peak Season: Holidays; June - July; October

* Winter Season: January 2 - January 17, January 24 - February 8, and February 18 - March 5


For reservations, call (865) 448-6100 or toll free 1-800-621-9751 between the hours of 9AM and 9PM Eastern time from Monday to Saturday. 

When you book by phone, you can make a deposit by VISA, MasterCard, Discover, or by personal check.  If paying by personal check we will hold your reservation request for four postal days for receipt of your deposit check or money order. Upon receipt of your deposit, we will send you a confirmation notice which will assign you a combination lock number for your cabin during your stay. The balance is due by personal check two weeks in advance of your stay or it can be charged to VISA, MasterCard, Discover, or can be paid in cash, traveler’s checks, or money order upon arrival. No personal checks will be accepted on arrival. 

NO SMOKING is allowed inside the Pioneer cabins, but smoking is allowed outside on the porch.  

NO PETS are allowed on the property.  (There are excellent kennels available nearby and there are only two trails in the National Park that allow dogs to be walked.) 

Our guests are very peaceful and thoughtful, and our cabins are well maintained, so damage is not a factor in our cabins.  However, should a guest cause any damage, they will be responsible for the cost of repair, should any be required.  Likewise, our customers are very tidy and therefore cleaning the cabins normally takes a reasonable amount of time, as the normal cabin etiquette is, as the old country expression goes, to “leave it like you found it”.  If the cabin is left in extremely bad condition, an additional cleaning fee of $100 will be charged.  Townsend is the peaceful side of the Smokies, so loud parties are not permitted.

Check in time is from 3:30 p.m. to 8:00 p.m. Arrangement can be made for late check in.  Check Out is by 10:30 a.m. on day of departure.     

CANCELLATIONS are accepted with a minimum of two week's notice for full refund less a $30 processing fee.  For Multiple cabin rentals and for the Wrangler’s Den cabin, the notice must be given 45 days in advance to receive the refund. Cancellations given with less that the two weeks (or 45 days for large or multiple cabins) notice will forfeit the full deposit amount unless we are able to rent the cabins for those nights to another group.  There are no refunds for early departure.

© Pioneer cABINS & GUEST FARM 2015  www.pioneercabins.com